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How It Works

This is a DELIVERY SERVICE, so all our food is delivered CHILLED, ready to be quickly reheated or frozen (when stated).

Our food is always MADE ON ORDER from scratch. We will regularly vary our menu. 

Some of our shop items will also be available for online ordering.

Please note that during these hard times some ingredients may be difficult to find, therefore, although we will do our best to stick to our ingredients list, some recipes may be slightly varied.   

If you have any particular dietary needs, you are more than welcome to get in touch and we will do our best to find a suitable option. 

You can place your order 24 hours a day. We deliver directly from Wednesday to Friday between 4:30pm and 8:00pm. PLEASE MAKE SURE SOMEONE IS AT HOME DURING THESE TIMES.

DELIVERY AREAS

At the moment we deliver from  Wednesday to Friday within 6 miles from us. The following areas are covered in the following days:

BONNYBRIDGE/DENNY and surroundings:  WEDNESDAY

LINLITHGOW/BO’NESS and surroundings: THURSDAY

STRILING/ALLOA and surroundings: FRIDAY

DELIVERY CHARGES:

We deliver directly to your door and FREE OF CHARGE. You may have to reach a minimum order, based on your distance from us.

You need to place your order within 23:59 of the day before you want it to be delivered. If no delivery option appears you are possibly too far from us, or your area is not covered or your postcode hasn’t been recorded yet (it’s a very hard job to keep up with all the postcodes!!). If you think this is the case, please get in touch! Or you can pick up your order! 

PICKUP OPTION:

If you live far from us or you can’t be at home during the delivery slots, you have the option to collect your online order directly at The Wooer – 2-4 Wooer Street, Falkirk FK1 1NJ. 

You can place your order within 23:59 of the day before you want to collect. 

PAYMENT

To guarantee your and our safety, at the moment only online payment is available. The food will be left at your doorstep and we will make sure someone will come to pick it up before leaving. We will keep social distance.

You can choose among these methods:

WALLET PAYMENT: this is our recommended method. Please, remember to top up BEFORE you start a new cart.

Top up your wallet with the amount you choose and you will get a 2.5% DISCOUNT every time you place an order. To top up, log in to your account and select “Top up” from the wallet section. You can do it paying via card, paypal or bank transfer. 

*you need to pay in full via wallet to get the discount. If you don’t have enough funds you can top-up HERE

CREDIT CARD: this service is FREE OF CHARGE and your order will be put on “processing” status immediately.

BANK TRANSFER: this service is FREE OF CHARGE and your order will be processed when funds are cleared (please for same day delivery, consider this may require some time and funds must be cleared before 11.59am).  

PLEASE NOTE THAT BANK S WORK ONLY ON WEEKDAYS SO WE WON’T BE ANBLE TO SEE BANK TRANSFER PAYMENTS DURING THE WEEKEND. In this case you can wait until we see your payment on the next working day, or you can send us a screenshot of your payment.

PAYPAL: you can use PayPal to pay with your card, even if you do not have a PayPal account. This service costs 5% of your cart with a minimum of £1.50. 

   

POINTS AND REWARDS*

Every time you spend 1£ you earn 75 Deli Points. They will be added to your previous points, but you’ll be able to redeem them after 7 days from the day you earned them. All points will expire the 1st January of every year and will start from zero again.

Point redemption: 3000 deli points = 1 pound.

Please feel free to contact us for any further information about our food, for particular dietary needs, for any suggestions or just to tell us what you think about this service! We will be pleased to answer as soon as possible! You can contact us at hello@thewooer.co.uk or you can use the form in the contact page!

Thank you for visiting us and enjoy your tour at The Wooer – Gorgeously Vegan!

Gabriele & Michela

*The Wooer – Gorgeously Vegan reserves the right to change these rules at any time and without any notice. Some products may be excluded from earning or redeeming and this will be stated on the product description.