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How It Works

This is a DELIVERY SERVICE, so all our food is delivered CHILLED, ready to be quickly reheated or frozen (when stated).

Our food is always MADE ON ORDER from scratch. We will regularly vary our menu. 

Some of our shop items will also be available for online ordering.

Please note that during these hard times some ingredients may be difficult to find, therefore, although we will do our best to stick to our ingredients list, some recipes may be slightly varied.   

If you have any particular dietary needs, you are more than welcome to get in touch and we will do our best to find a suitable option. 

You can place your order 24 hours a day. We deliver directly from Wednesday to Friday between 5:00pm and 7:00pm.

DELIVERY:

We deliver directly to your door and FREE OF CHARGE. You may have to reach a minimum order, based on your distance from us.

If no delivery option appears you are possibly too far from us, or your area is not covered or there’s something wrong with the website (like you live in a new estate with a nee set of postcodes). If you think this is the case, please get in touch!

SAME DAY DELIVERY: (MOMENTARILY SUSPENDED)

please place your order within 11.59am of the same day for delivery between 5:00pm and 7:00pm. 

NEXT DAYS DELIVERY: you can place your order anytime for the following 15 days so you can plan your meals in advance.  

PAYMENT

To guarantee your and our safety, at the moment only online payment is available. The food will be left at your doorstep and we will make sure someone will come to pick it up before leaving. We will keep social distance.

You can choose among these methods:

WALLET PAYMENT: this is our recommended method. Please, remember to top up BEFORE you start a new cart.

Top up your wallet with the amount you choose and you will get a 2.5% DISCOUNT every time you place an order. To top up, log in to your account and select “Top up” from the wallet section. You can do it paying via card, paypal or bank transfer. 

*you need to pay in full via wallet to get the discount. If you don’t have enough funds you can top-up HERE

CREDIT CARD: this service is FREE OF CHARGE and your order will be put on “processing” status immediately.

BANK TRANSFER: this service is FREE OF CHARGE and your order will be processed when funds are cleared (please for same day delivery, consider this may require some time and funds must be cleared before 11.59am).  

PLEASE NOTE THAT BANK S WORK ONLY ON WEEKDAYS SO WE WON’T BE ANBLE TO SEE BANK TRANSFER PAYMENTS DURING THE WEEKEND. In this case you can wait until we see your payment on the next working day, or you can send us a screenshot of your payment.

PAYPAL: you can use PayPal to pay with your card, even if you do not have a PayPal account. This service costs 5% of your cart with a minimum of £1.50. 

   

POINTS AND REWARDS*

Every time you spend 1£ you earn 75 Deli Points. They will be added to your previous points, but you’ll be able to redeem them after 7 days from the day you earned them. All points will expire the 1st January of every year and will start from zero again.

Point redemption: 3000 deli points = 1 pound.

Please feel free to contact us for any further information about our food, for particular dietary needs, for any suggestions or just to tell us what you think about this service! We will be pleased to answer as soon as possible! You can contact us at hello@thewooer.co.uk or you can use the form in the contact page!

Thank you for visiting us and enjoy your tour at The Wooer – Gorgeously Vegan!

Gabriele & Michela

*The Wooer – Gorgeously Vegan reserves the right to change these rules at any time and without any notice. Some products may be excluded from earning or redeeming and this will be stated on the product description.